About Social Support

Larry Chien    Social Business     Social Support

What a Social Support Solution Can Do For Your Brand？
Source：Lithium

Social support is the use of social channels—forums, blogs, social networks, and other social media—to supplement or replace traditional customer service and support channels.
社会化支持是通过使用社会化渠道 – 论坛、博客、社交网络和其他社会化媒体来补充或替代传统的客户服务和支持渠道。

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