Browsing all articles in Social Business
About Social Support
What a Social Support Solution Can Do For Your Brand？
Source：Lithium
Social support is the use of social channels—forums, blogs, social networks, and other social media—to supplement or replace traditional customer service and support channels.
社会化支持是通过使用社会化渠道 – 论坛、博客、社交网络和其他社会化媒体来补充或替代传统的客户服务和支持渠道。
[分享] What is a Social Business? (Social Business定义)
Source: http://www.socialbusinessforum.com/what-is-social-business/
Social Business is a recent but very transformational trend revolutionizing the way companies function and generate value for all the constituents (stakeholders, employees, customers, partners, suppliers).
社会化商业是最近发生的但非常变革性的趋势，它使公司运作和为所有委托人（干系人、员工、客户、合作伙伴、供应商）产生价值的方式发生革命。
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